SHIPPING /

We ship worldwide from the UK using DHL express, a tracked + signed for service to ensure your items arrive safely. Shipping costs are based on the weight of your order and rates will be calculated at checkout. We offer FREE UK SHIPPING for orders over £100. Please allow 1-7 working days for shipping to the UK or 3-10 working days for shipping to the rest of the world. Please note, certain destinations are harder to reach and therefore may incur additional charges which we will contact you about prior to shipping.

CUSTOMS FEES, IMPORT DUTIES & LOCALLY APPLIED VAT /

It is important to be aware that when a package is delivered internationally it may be subject to locally applied VAT, customs duties, import taxes, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

We cannot guarantee whether you will or will not be charged any locally applied VAT, customs taxes or duties upon receipt of your order. In purchasing goods from us the customer acknowledges that they are responsible for paying any of these additional costs (duties, taxes, VAT and customs clearance fees) associated with their order. These charges can vary widely and are often based on the price and type of item, package weight and dimension, origin country, and the taxes, duties, and fees of the destination country. We cannot predict which of these fees, if any, will be applied, and therefore cannot calculate nor collect these fees or taxes during the checkout stage of our website.

We are not responsible for any additional charges that may apply after a purchase is completed via our website.

PRE-ORDERS /

We sometimes offer pre-orders on some of our clogs. When you pre-order a pair of these they will be made-to-order, just for you. Please allow approximately 2-4 weeks before your pre-order is despatched (this does not include shipping). You will receive confirmation by email when you place a pre-order and again when your order is ready to ship. Pre-orders are returnable according to our usual terms (see below). If you order ready-to-ship items in the same order then these will automatically be kept aside to ship when your pre-order is ready. If you require immediate shipping for in stock items please contact us to pay additional shipping. Subscribe to our mailing list to know when pre-orders are open and for which products.

It's important to be aware that each pair of our clogs is made by hand. It's a very small operation we are running with just two pairs of talented hands making all our clogs using traditional methods. This is true slow fashion and craft. Please respect this by waiting patiently for your order to be made and understanding that during busy periods there may be a longer wait time. Remember you can always contact us if you have any queries.